More than a year ago I wrote a blog post about shipping insurance where I gave details about the first and only shipment damaged during transit at Rare Puzzles. Since our puzzles always travel in First Class because I pack them very carefully, the chances that they get any damage are very slim, except, of course, when a major catastrophe takes place. So far, we have only had one package that received damage during transit. Fortunately, the buyer bought insurance and we recovered (after some work) all the costs.
When shipping puzzles, there is a lot of backstage work that buyers are not usually aware of. Packages normally arrive to their destination within the estimated delivery time. However, there is always something happening that requires attention.
Problems with shipping companies and Customs
One package needed 4 months to reach to its destination in the USA. We were able to track it and watched it cross the Atlantic Ocean three times until it finally arrived. Another box went to Italy, but they sent it to a storehouse of the shipping company... 300 km away from its destination. No wonder that they kept saying they couldn't find the street. In another occasion, they returned a box to me...