It’s been around two years since our last change of appearance. Back then I bought some software that would allow people to sell their own puzzles on the site. Since then, some new sellers have joined Rare Puzzles and some others will come soon. During this time I have learned about some of the challenges of a marketplace website. The most important one is having buyers and sellers in different countries.
Change to improve
In an attempt to make things easier for buyers and sellers (and for me as well), I will be installing some new software in the next days. It is a WordPressplugin that hopefully will improve the one we have right now. As a consequence, the appearance of the website is also going to change significantly. For that reason, t is likely that at the beginning Rare Puzzles will look like a new website. However, the content is going to remain the same.
The change of appearance will probably take place in two phases. First, I will install the Dokan marketplace plugin and verify that everything is working. After some days, if there are no major hiccups, I might need to install a new WordPress theme so that Rare Puzzles keeps having a decent look.
Like in the past, it is possible that the site will be unavailable at certain times. Perhaps you will see a page that says Under Maintenance and you will not be able to log in or browse through the online store. However, I hope the transition will be smooth. As always, you can contact me directly at firstname.lastname@example.org and share your ideas and suggestions. I always listen to them and I appreciate them very much, since they are a great help to improve.
More than a year ago I wrote a blog post about shipping insurance where I gave details about the first and only shipment damaged during transit at Rare Puzzles. Since our puzzles always travel in First Class because I pack them very carefully, the chances that they get any damage are very slim, except, of course, when a major catastrophe takes place. So far, we have only had one package that received damage during transit. Fortunately, the buyer bought insurance and we recovered (after some work) all the costs.
There is a lot of backstage work when shipping puzzles that usually buyers are not aware of. Packages normally arrive to their destination within the estimated delivery time. However, there is always something happening that requires attention.
Problems with shipping companies and Customs
One package needed 4 months to reach to its destination in the USA. We were able to track it and watched it cross the Atlantic Ocean three times until it finally arrived. Another box went to Italy, but they sent it to a storehouse of the shipping company… 300 km away from its destination. No wonder that they kept saying they couldn’t find the street. In another occasion, they returned a box to me for no reason, the company refused to issue a refund, and tried to charge the return costs. There are many stories like these, which require attention, phone calls, complaints, disputes, emails, and a lot of time.
There is also a whole set of horror stories related to Customs, which belong in their own category, and I have a blog entry pending about this topic. Indian Customs held a package for several months and we almost lost hope of retrieving the box until they finally released it and delivered it to the buyer. Turkish Customs charged several times confiscatory fees and we ended up abandoning the puzzles. Swiss Customs requested fees three months after they had released a package. In most cases, I have been able to solve all the problems in the most favorable way for the buyer, but in other cases it was a lose-lose situation.
One package lost in three years
I have shipped puzzles to a lot of the corners of the globe. In three years, not one single package was lost.. until now. They all arrived in perfect condition, except for the box that I mentioned before. However, very recently the company SEUR lost a package that was going to the United Kingdom. My experience with most shipping companies has been generally positive because they have (almost) never failed. It was SEUR in this case, but I am sure it could have been any other company.
Shipping companies fail sometimes. The most common incident is that they don’t collect a package on the date I schedule. When that happens, sometimes they make up an excuse to avoid responsibility and log in their tracking information that nobody was at home, or I didn’t have the package ready, or they couldn’t find my address. Then I have to write complaints and clarify the situation, an eventually sort things out. However, as long as the package arrives to its destination, I tend to understand human fallibility.
Old puzzles are irreplaceable
But the worst thing about losing a puzzle from Rare Puzzles is the fact that nobody can replace it easily. To a certain point they are all irreplaceable. Most sellers have only one copy of the puzzles in the store, and very rarely more than one. You cannot simply make a phone call to a magic warehouse and request a copy of certain 25-year-old jigsaw puzzle. For that reason, if a buyer loses a puzzle because it gets lost in the mail, it is not enough to issue a refund, so that she doesn’t lose any money. That doesn’t replace the puzzle she was looking for.
In this case, our buyer wanted a very particular puzzle. It was the 1500, Nathan, A Cat With Oranges. He had been looking for that specific puzzle for more than 20 years, after he left the original one framed in a friend’s house in France. So, it was not just any puzzle. He wanted that particular puzzle and not any other one that he might find anywhere else. I must say these personal or emotional reasons are not uncommon among customers at Rare Puzzles.
A little bit of bad luck
So, among the many puzzles that I have shipped, this one was precisely the puzzle that we lost. Precisely a puzzle that the customer had been looking for 20 years. Call it bad luck.
Several weeks after collection, I receive an email from my buyer: “There is no tracking information. When did you exactly send the box?”. The puzzle has not arrived yet, but there is no reason to get into panic mode, since I have seen longer delays and similar problems with the tracking before. I tell him that there is no reason to be worried. Then I contact the shipping company and request information and they tell me they don’t know where the package is. They ask for details and a description of the box and the contents, since they are going to try to find it at the last location in the tracking. Some reason to be worried now, but not too much, since it has happened before and the package eventually followed its route.
After waiting the necessary time according to the company’s protocols and after many communications with them, they confirmed that they couldn’t locate the box, apologized, and facilitated the information necessary to file an insurance claim. Now there was a reason to be worried… or not. As Forrest Gump would have said: “(Sh)It happens”.
A little bit of good luck
Barely one month before selling this puzzle I had found another copy in similar condition. Call it good luck. I communicated with my customer at all times and I kept him informed about every single step of the process. He knew that I had a second copy, so there was no reason to worry after all. When the shipping company confirmed that I could file the insurance claim because they couldn’t locate the package, I gave my customer two options: a full refund or getting the second copy.
He preferred the second copy and I sent it using the same shipping company: SEUR. I thought that it was unlikely that the lightning would strike twice the same place, and the puzzle finally arrived to the United Kingdom, to the satisfaction of everyone. Later, the shipping company resolved the insurance claim in my favor, since I was able to provide the invoice, the bank receipt with the payment and all the required documentation. I recovered every single cent.
But from now on, I won’t be able to say “No package has been lost so far”.
The Japanese brand Beverly started producing not long ago some puzzles with no pattern at all. Just a solid black or a solid white puzzle. They first commercialized small 100 pieces puzzles of this type. Then they got bolder and published 150, 300, and 1000 pieces versions.
Finally, they came up with a 2000 pieces version. If the level of difficulty can be measured as difficult, very difficult, and extremely difficult, this puzzle defies classification and it is defined as Torture. In fact, there is a warning in the box: For masochists only. Users refer to it as white torture, white hell, pure hell, or pure white hell. There are some people that have completed the 1000 pieces version, but not many brave enough to attempt the 2000 pieces version. I wonder whether it is more difficult than the 5000 version by Ravensburger of The Night Watch.
One day, talking about puzzles and movies, @aschenbach13 pointed out that there was an old movie where such puzzle appeared: Sleuth, directed by Joseph L. Mankiewicz in 1972. That means that they came up with the idea of a white puzzle 40 years before the Japanese manufacturer.
A white puzzle and other games
Andrew Wyke (Laurence Olivier) is a successful writer of crime fiction and an enthusiast of elaborate games and automata. He invites his wife’s lover Milo Tindle (Michael Caine), a hairdresser of Italian heritage, to his home to discuss the situation. From the maze that appears at the beginning to the tragic ending, the plot advances through games, deceit, appearances and, finally, crime. As the last words of the script state: “it was just a bloody game”.
I recommend watching the movie, of course. However, the interesting thing for us is the presence of a solid white jigsaw puzzle in the set. Since the protagonist is an enthusiast of games, it made sense to include a jigsaw puzzle. The director points it out with a close up in the initial stages of the film and several times later. It is very likely that they manufactured the puzzle specifically for the movie, since such puzzle was not probably available back in 1972. The puzzle seems to have 620 pieces (31 x 20), which is a very unusual count for a commercial puzzle.
I have created a short video with several clips where the puzzle appears. In one of them, Milo destroys violently the puzzle, and all the work that Andrew had put on it. It is a scene particularly painful for puzzle fans. However, after several days, a detective visits the house and the puzzle is fully assembled now lying on a table. That is quite unrealistic, though, since it would be really impressive (and almost impossible) to complete such puzzle in just a few days, even for the protagonist.
More movies with puzzles?
In 2007 Kenneth Branagh directed a remake of Sleuth. Michael Caine played the role of Andrew Wyke this time, while Jude Law played Milo Tindle. However, no games or jigsaw puzzles appeared in the remake, when they were very significant in the original movie. The result is much less interesting.
In the movie Mile 22, currently in theaters, the protagonist is also working on a solid white jigsaw puzzle. The intention is to portray him as a highly intelligent individual, but the puzzle itself doesn’t have any connection with the plot. Whether assembling jigsaw puzzles and intelligence are correlated or not, I will leave it perhaps for a future post.
Since 2015, I have been able to help a lot of puzzle fans and enthusiasts to increase their collections. I purposely avoided the expression “complete their collections” because we all know it is impossible. Hardcore puzzle fans always find new projects. In any case, I didn’t leave any stone unturned in order to locate puzzles everywhere. Later, I put them all together in a single place where anyone could get them. Many people found it much easier to buy them at Rare Puzzles instead of spending their time and effort looking for them.
After a long learning experience (and around 200 incomplete puzzles that their owners sold me as complete), Rare Puzzles has started to take form and consolidate, although there are still a lot of features that we need to include. If fact, it is a never ending process, but the site is improving one step at a time. It is interesting to consider how things happen sometimes, even when we had different plans.
Since Rare Puzzles specializes in out of catalog puzzles, I couldn’t include in the store current puzzles from different brands that are widely available in stores. If I had done that, the site would be just one more puzzle store. And yet, most users also like current puzzles and buy them, since they are much more affordable. In order to complete the service offered at Rare Puzzles, some time ago I created a subdomain, also in English, listing current puzzles. However, it was not a good solution, and I knew that sooner or later I would need to create a separate site.
A New Project in Spanish with Current Puzzles
For that reason, I have launched www.tupuzzle.com today, with a different design, but also with some common elements that everyone will be able to identify. I wanted to create something more than just an online store. There are many online stores that sell puzzles, but I wanted to create a different portal. A website specialized in puzzles where people could also buy puzzles, which is a completely different concept. Besides, I wanted it to be in Spanish, so that Spanish speaking users could find it easily.
However, everyone can take advantage as well and add any current puzzles to their orders. The process is as simple as sending me an email at email@example.com, or contacting through the website at @siliconbook. It is important to note that customers from outside of the European Union don’t pay VAT. And the fact that they are brand new puzzles doesn’t mean the packing standards will vary.
Rare Puzzles has given me the opportunity to get in touch with really extraordinary people all around the world. After a lot of communication, where sometimes you share other things that are not related to puzzles, one day you realize that the word customer doesn’t fit the person anymore. Instead, you realize that the word friend is more accurate, even when you have never met them.
One of these people is Lars Teglbjaerg, who is one of the most active puzzle fans in the world and amazingly prolific. He happens to be a great photographer as well, and documents carefully his progress on his puzzles. Besides, his choice of puzzles is aligned with my preferences as well. As a result, he has a great repository of puzzle images of great quality that are a wonderful resource. He has allowed me to use all his images for free at the new site www.tupuzzle.com.
For that reason, all the credit is for Lars. The website has been live for barely 12 hours and I have already received compliments for the photographs of the puzzles assembled. Thank you, Lars.
So, we start a new venture now. There are currently very few puzzles available at www.tupuzzle.com, and the catalog is very short, but we will add more eventually. One step at a time.
A journey of a thousand miles begins with a single step.
The website has been under maintenance for a whole week. I apologize for it. I have been writing all the legal information and i took longer than expected.
There was some mandatory information that Rare Puzzles didn’t include, so we were out of compliance. For that reason, I couldn’t open it again until all the documentation was ready. Some parts of it were very technical and some other parts were not easy to develop. But the work is done now.
These documents are legal information requirements and will appear from now on at the footer of the site. All users must know and accept them:
February 4th is the international World Cancer Day, founded by the Union for the International Cancer Control. It tries to raise awareness of cancer and to encourage its prevention, detection, and treatment. However, the primary goal of the World Cancer Day is to reduce illness and death caused by cancer.
If you are reading this post, chances are that cancer has touched your life or it will do it in the future. I learned it myself not long ago. I also learned to separate things that are important from things that are not. Cancer brings a lot of perspective and it helps to set priorities.
Donations on World Cancer Day
Today I have donated all the sales commissions collected during 2017 to the Asociación Española Contra el Cáncer. They do a great job here in Spain. The Association provides information, supports research, organizes campaigns and runs programs to support families. They even have a 24/7 toll free number to provide help to patients, caregivers and relatives. However, their help comes often in a very humble form. Perhaps a volunteer listening to you in the waiting room of a hospital.
There are similar associations in most countries. The American Cancer Society is one of the most important ones. If you can afford making a donation to any cancer organization in your country, today is the day. You can also make a donation directly through the World Cancer Day website.
When you buy a very rare puzzle on the site, perhaps a puzzle that you have been searching for years, you want to be sure that it arrives at its destination in the same condition it left Rare Puzzles. Some visitors or new customers encourage me to pack their puzzles carefully. After that, they have to decide whether they want shipping insurance or not.
We all have received very poorly packed shipments when buying on other online stores or on eBay. Are you familiar with these?
Puzzle boxes just wrapped with a couple of thin pages from a newspaper.
Wrapping paper that has been taped onto the original puzzle box and then it’s impossible to remove.
Loose puzzles within too large cardboard boxes. The puzzle opens inside because they didn’t even tape it closed and the pieces are loose all over the place.
However, if you have ever bought one of my puzzles, then you know you don’t need to worry about packaging. Why? Because they will very likely be the best packages that you will receive. This is what a typical box will look like.
Two layers of palletizing plastic protect each puzzle, even puzzles that are brand new and also keep the factory seal. That is also the best protection while the puzzles remain in storage.
Each puzzle has an additional layer of bubble wrap.
The puzzles go in a heavy duty cardboard box. I adjust the box size in order to reduce volumetric weight and shipping costs. Then, I fill the empty spaces within the box with foam and other padding materials.
Finally, I wrap the cardboard box itself with sturdy kraft paper (unless the box is really large).
So, if you can be sure that your puzzles always travel in First Class, why buying shipping insurance? Because sometimes shit happens, and insurance can save the day.
Shipping Insurance Just in Case
After several hundred packages shipped through different shipping companies to many countries, a package arrived at its destination completely ruined. It happened in May 2017. That was the first and only time that my puzzles have not arrived in the same condition that they left. USPS included a note that read We Care, although that note didn’t help much with the disappointment of the buyer.
USPS didn’t provide a reason why the package arrived in such condition. It seems that the box was in the water for a long time. On several occasions, customers have said that the package got wet during delivery because it was raining. However, due to the careful packaging, the contents were intact.
In this case, if water passed through the kraft paper, the cardboard box, the bubble wrap, the two layers of palletizing plastic, the original factory seal, the puzzle box, and finally got into the original pieces bag through the tiny breathing holes ruining all the pieces… it is because the package was submerged in water for a long time. Interestingly, the pieces of the used puzzles survived. Water couldn’t get into the zip bags where I place them after verification.
After that, we filed a claim. However, the process was not easy. The buyer had to go to the USPS office several times, fax a form, bring the damaged items… Then, Correos said they couldn’t approve the claim because they had not received confirmation of damage from USPS. So we had to repeat the process again. More emails, more phone calls, more faxes and more visits to the USPS local office. But we finally recovered the declared value, and the shipping costs, just when the buyer was ready to give up.
Pros & Cons of Shipping Insurance
I always recommend getting shipping insurance, even when the odds of damage to a package are less than 1%. It provides ease of mind. In case of loss or damage, you will recover the declared value and the shipping costs. On the other hand, Correos doesn’t have agreements with every country, and it is not possible to buy insurance when shipping to certain destinations, even if you are willing to pay for it.
However, even if you have insurance, a misplaced fax, an incompetent clerk on a mail office, a lack of communication between Correos in Spain and the Mail Service of the country receiving the package, might be enough to lose a rightful claim. That’s what I learned from this experience.
Finally, insurance can trigger Customs inspections. Some customers don’t risk to buy insurance when they know that Customs officers will check the shipment and perhaps charge it with sometimes ridiculously high import taxes.
Many out of catalog puzzles are true collector’s items. Puzzle fans search for them and try to buy them in auctions websites. When the puzzle is really rare, the auctions final prices can reach surprising limits, since very motivated sellers keep bidding against each other.
How much is a puzzle worth? It all depends on the buyer’s motivation. Sometimes a person has been looking for a puzzle for a long time, perhaps years. For that reason, she will be willing to do anything possible to get it. After all, there is no way to know when it will appear again.
Some amazing auctions
Cartoon puzzles sell consistently at higher prices than art puzzles. Some of the large Heye puzzles have recently passed the 1,000 USD selling price, which is a surprising benchmark.
In 2016, the 8000, Heye, New York, Factory Sealed was sold on eBay for 3,050 US dollars.
That’s 0.381 USD per piece.
Until July 16, 2017, that was the highest selling price I had seen for a jigsaw puzzle.
Screenshot of a puzzle auction in Japan
The 2000, Central Hobby, Villefranche, Teppei Sasakura, Factory Sealed reached 100,000 Japanese yens, or 893 US dollars.
That’s 0.446 USD per piece.
Teppei Sasakura is truly a very interesting artist and illustrator, and the puzzle is beautiful. So, how much is the puzzle worth?
I recently wrote a post saying that most people are honest. At least, I have come to that conclusion after having completed a lot of transactions with a lot of people everywhere.
I have had my share of disappointments when buying puzzles, but even in those cases I try not to presume bad intentions.
However, not long ago I had a negative experience on eBay UK and I am convinced that the seller was dishonest.
Judge by yourselves.
I bought the 5000, Falcon, Celebration on the Occasion of the Anniversary of the Military Order of Maria Theresa 1861. The puzzle was described as 100% complete.
The puzzle was sent to my friend in the UK and later shipped to me three months after I bought it. When I verified the puzzle there were 8 missing pieces. I contacted the seller through eBay.
After a week, no answer.
I opened a dispute through PayPal, my first PayPal dispute, asking how he knew that the puzzle was 100% complete, as he had stated in the description. He said that the puzzle was complete and his wife had verified the puzzle two times. He was familiar with Rare Puzzles an he assumed that I had resold the puzzle because it appeared as sold in the website.
I responded saying that the puzzle that appeared listed in the website was not his puzzle (it could be easily seen by the pictures). I asked again how he knew that the puzzle was 100% complete and why his wife needed to verify it two times. Was the first verification inconclusive?
Saying that a puzzle is 100% complete doesn’t mean anything. You need to know how many pieces a particular version of a puzzle is supposed to have. Only then you can say that a puzzle is 100% complete. Some 3000 Jumbo puzzles have 3000 exactly, but others 3008, and yet others 3036, while 3000 Ravensburger puzzles have 2992.
This seller kept saying that his puzzle was 100% complete, but he was unable to explain how he knew it. If he had told me that he knew because he had completed the puzzle himself, I couldn’t have said anything else. If he had told me that he knew because he counted the pieces and he got 5040 pieces, I couldn’t have added a word.
And then, to my surprise, he escalated the dispute for PayPal resolution, despite the fact that I had opened it.
And here is when I learned that he was dishonest. When he escalated the dispute he had the opportunity to provide more input, and he repeated that I had already sold his puzzle at Rare Puzzles making a profit. When he first said that to me, he was making a wrong assumption. After I told him that the puzzle I sold was a different one (it could be seen by the photographs), and I had his puzzle with me, he was simply lying.
He also repeated that his puzzle was 100% complete and there was no point for a refund after three months.
Interestingly, after he escalated the dispute, I was not able to provide any further information. I had the feeling that this seller knew well how to work the PayPal Dispute Resolution on his behalf. I was convinced that PayPal would resolve on his favor.
Then, to my surprise, after PayPal reviewed the case, without requesting further input from me, they resolved in my favor.
It didn’t matter that three months had passed since I bought the puzzle and I was not within the eBay return deadline. The PayPal Buyer Protection still applied.
I returned the puzzle to the seller and got my money back. I lost the return shipping costs from Madrid, but I received a refund for the puzzle.
But most importantly: I learned that the words 100% complete in the description of a puzzle don’t mean anything unless the seller can explain why he knows that the puzzle is complete.
So, the next time you are buying a 100% complete puzzle, ask that question, because sometimes people lie.
I have been considering for some time the possibility of starting a service to replace missing pieces in old puzzles. Educa’s Lost Piece Service is useful, but when the puzzle is 8 years old, replacements are not available anymore. The Jigsaw Doctor is a great alternative, and the people that have used the service are happy with the work, but…
What if it was possible to replace a missing piece in an old puzzle with a matching original piece?
I have my lot of assembled incomplete puzzles. Perhaps some people might need a piece from my puzzle to complete their incomplete copy. Surely other users have another incomplete puzzle that they might be willing to offer for replacements.
With time, it is possible to build a repository of puzzles available from many different users.
Can it be done?
I got input from visitors and customers, and I went back and forth without making up my mind until I recently completed 4 copies in a row of the 3000, Ravensburger, Oriental Folk Scene. It has helped me learn about puzzles and about the limitations of a lost piece replacement service.
First of all, the same puzzle may have been manufactured at different times of the same year using a different die. In that case, even when the puzzle is the same, the pieces will not be compatible. Of the 7 copies I had of the puzzle, 4 of them had compatible pieces because they were manufactured with the same die.
Does that mean that the pieces of the four compatible puzzles are fully interchangeable and match perfectly?
Well, not really.
The pieces match perfectly in shape. However, depending on the way the cardboard was placed on the cutting press, the images within the piece might not match exactly. The variation can be just a couple of millimeters, but it can be noticed once the piece is in place.
Let’s look at this piece with lines in it.
The shapes of the pieces are identical, but the image inside the piece varies slightly. When you put the piece in place, the lines don’t match and it can be noticed.
If the piece doesn’t have clear lines or it has a less defined image, then it will be difficult to notice. The replacement of this damaged piece can pass undetected.
Another problem is the fact that the colors and shades of the printed image can actually vary, and the replaced piece can be noticed because it looks it has a slightly different color. This happens mainly with solid colors, like pieces belonging to the sky.
And yet, there are examples of perfect matching. You would never guess that in these pictures one of the pieces was a replacement.
Finally, the pieces that belong to the columns or rows at the border of the die, will actually vary in size and might not be compatible because they will be either too large or too small. That will not be a problem if it is a border piece, but it will be if it is a piece in the inner column or row where the die is turned in the press. Luckily, those pieces are barely just 2% of the total.
I once bought a puzzle that was described as new. I had specifically asked whether the puzzle was new or used, and the seller told me that it was new.
Then, I received this:
After having bought more than 1000 puzzles all over the world, I think I have been scammed in every continent.
I don’t take it personally anymore. It just happens. And yet, I can confidently say that most people are honest.
I never presume bad intentions, and I tend to think that the cases in which the seller knows positively that he is lying are the exceptions. Of course, I have had some of those too.
Most of the times, the seller simply doesn’t distinguish between new and like new. In his opinion, the puzzle is new because, after all, it was just opened once but never assembled.
But the buyer cannot read his mind. When the puzzle arrives, he opens it, and it doesn’t match the description, it is too late. Even when most sellers will be willing to accept a return, they will not accept refunding the shipping costs and you end up losing. It is very rare that people will take full responsibility.
How to avoid this? You need to ask more specific questions than simply “Is it new or used?”.
If you ask “Are the pieces sealed in the bag?”, it is possible that you receive a used puzzle that has been resealed, for example with those flimsy bags that you can find at the entrance of some supermarkets. It has happened.
If you ask “Are the pieces in the original plastic bag?”, it is possible that you receive a used puzzle with the bag opened. After all, the pieces were in the original plastic bag, and you never asked whether the bag was sealed. It has happened.
So, I normally ask “Are the pieces still sealed in the original plastic bag or the bag with the pieces has been opened before?”. That question is very specific. When the seller responds to that question saying that the bag was never opened, you can be pretty sure that you are receiving a puzzle with the original bag sealed as it came out of the factory.
And yet… people make mistakes.
I once received a puzzle whose bag had been carefully stapled and it actually looked like a sealed bag puzzle when it was placed in the box. It was not. Sometimes the seller of the puzzle is not the original owner and doesn’t know the exact condition. When he checks the puzzle, he might simply think that the bag was sealed.
Sometimes the puzzle arrives with a partial tear through one of the edges of the bag. The bag can accidentally tear when handling it (it has happened to me), and it is difficult to detect if you don’t check it carefully. It is even possible that the bag tears during transit, and if the tear is just several inches long, the pieces don’t even come out of the bag.
In some of these cases I am sure that the seller knew that his description was misleading or simply false, but I want to believe that it is normally due to ignorance or carelessness. You can avoid them by asking very specific questions.
Needless to say, when you buy a used puzzle, the confidence with which a seller says that the puzzle is complete, doesn’t literally mean anything. He might be sure that the puzzle is complete, and he can honestly believe that it is complete, but that doesn’t mean that it is.
Just expect that one out of every four used puzzles that you buy will be incomplete or defective.
We all know how it feels when we buy a used puzzle and it is incomplete.
Sometimes we know long before the puzzle is assembled, when we feel it’s impossible we have missed that corner piece, or there is no way the white piece we are missing will be among all the dark ones that are left.
What if that happens with the same puzzle… 7 times?
The 3000, Ravensburger, Oriental Folk Scene has been jinxed for me. Almost every time I found a copy and got it, the copy was not right and it couldn’t be listed for sale. After verifying the puzzle, there were missing pieces, foreign pieces, damaged pieces, poorly manufactured pieces to replace a missing one… There was always something.
That’s why at Rare Puzzles all the used puzzles listed are complete and in good condition to the best of my knowledge. In order to list a good one, sometimes seven are discarded.
Thank you very much to everyone who has provided input about features and appearance of the new website. The new WordPress theme has been giving me some trouble for some time, but some issues are being solved. Here are some updates:
The problem with the display of the images in the catalog has been (finally) solved. The images were not cropped proportionally and visitors couldn’t see the whole picture of the box. That same problem remains in the single product page, but the solution for that is also close.
The side navigation that allows users to filter the puzzles based on Brand, Content, Condition, and Number of Pieces was added after it was disappeared for some time. The option to include an additional filter to select In-Stock/Out-of-Stock puzzles is not feasible in WordPress except with some tweaking of the code, which is beyond my knowledge at this point.
However, in order to make the navigation easier, the Out-of-Stock items have been removed from the catalog. They are still indexed in search engines and they still appear in searches within the site, but only available puzzles are now listed.
The shipping module has not been working, and users received the frustrating message that no shipping method was available. Although I have been reserving puzzles and providing shipping quotes through email communication, I am still working in order to solve it. It should work with Spain now and in the next days I will test it with other countries.
The web hosting plan has been upgraded to a supposedly better plan with more server resources. It seemed we had maxed out the capacity of the previous hosting plan, and users were starting to receive error messages, pages loading very slowly, and lost connections. There should have been an improvement in performance.
Now that some of the main issues are either solved, or close to be solved, we will start allowing other users to post their own puzzles. There are people waiting for those changes to appear.
Finally, since many users are also looking for current puzzles, I have created a side store with puzzles that can be found almost anywhere, but with better prices, as an additional service to Rare Puzzles customers. I wanted it to be separate, but not too far, so the address is store.rarepuzzles.com.
In March of 2015, my brother Raúl was diagnosed with Klatskin tumor, a very uncommon type of cancer and extremely rare for patients in their 40’s. It was inoperable and incurable.
I was then working and living in Los Angeles, CA and decided to come back to Spain and be close to my brother for whatever time left he had. I quit my job, sold almost everything I owned, and took a flight back to Madrid.
I am sure that most of you have been touched by cancer one way or another. I have learned that cancer doesn’t leave any family untouched, so you probably know what it looks like. Raúl‘s cancer started to set our schedules, our routines, and our plans. Patients and caregivers.
I knew I wanted to be there 24/7. I didn’t want to have a job schedule. I wanted to be able to pick up my car keys at any moment and drive my mom to or from hospital, or go and pick up my niece and nephew from school and watch them until my sister-in-law came back home.
So, I thought I might start selling my own puzzle collection, some of them extremely rare, in order to make some income. It was not a difficult decision. Cancer gives a lot of perspective. Then, I realized that I could actually be able to pay my bills and work from home finding and selling rare puzzles, and I started the website at the end of 2015. It worked better than I had anticipated.
I was able to be very close to Raúl during his last year of life. I spent a lot of time with him, helping him with arrangements that he knew he had to do, assisting him in the completion of a book about motorcycles that he had written, and enjoying every single minute of the time with him, knowing very well that the days were counted.
Rare Puzzles was started only for that purpose, and it served the purpose well.
That is why I am so grateful to every single person that has bought a puzzle from me. They thought they were buying a puzzle, when in fact they were buying me time. Priceless time.
And that is why now that the website will open to other sellers, 100% of commissions charged for selling the puzzles on the website will be donated to the American Cancer Society and the Asociación Española Contra el Cáncer. The only amount that will not be donated will be whatever is necessary to run the site, like web hosting, domain renewal, software improvements, etc.
That is also why I want Rare Puzzles to have an ethical dimension that goes beyond a simple selling website. Please, consider this before listing one of your puzzles on the site.
Life goes on, and I look forward to retaking some of the plans I had before cancer touched my life taking my brother’s.
Raúl passed away on May 26, 2016. He was a good and noble man.
I recently received a beautiful card beautifully written from a friend and former customer, with an indeed beautiful photograph titled Florence under the Snow, Paris, 1950, by French photographer Édouard Boubat.
It was a nice and elegant touch that I truly appreciated.
Among the smart things that my friend wrote, there was a small footnote: “Life is too short to count pieces of used puzzles”.
When buyers outside of Spain wanted to get a puzzle, they contacted me first, then I reserved the puzzle for them, and finally I provided a shipping quote based on the size, weight, and country of delivery.
By default, only addresses within Spain could order directly on the website.
That was not usually a problem, except for a couple of times when several people requested the same puzzle. In those cases the puzzle was reserved for the person that contacted me first.
It was not a problem, but it was inconvenient.
From now on, any user will be able to register from any country and buy any puzzle without my intervention. However, they will need to add the shipping quote later.
You can always buy puzzles in different orders and I will keep them for as long as you need if you want to save on shipping costs.
Rare Puzzles was launched around a year ago. Many of you know the very particular circumstances around the creation of the site.
Now it is time for some changes.
There were initially just a dozen puzzles available. After a year, puzzles have been sent to Argentina, Australia, Belgium, Canada, France, Germany, Hungary, India, Israel, Italy, Japan, Latvia, the Netherlands, Poland, Russia, South Korea, Spain, Sweden, Turkey, United Kingdom, the USA…
Several hundred puzzles have been shipped from Madrid, Spain.
Because of that, I have been able to do some very important things during this time. Because of that, I want to express a heartfelt THANK YOU.